Help Center

Find answers to your questions or get in touch with our support team

Frequently Asked Questions

Getting Started

How do I create an account?

Click 'Sign Up' on our homepage and choose to register as either a guest or host. Fill in your details and verify your email address to get started.

What's the difference between a guest and host account?

Guests can browse and book dining experiences, while hosts can create and manage their own dining experiences to share with guests.

How do I verify my account?

We'll send you a verification email after signup. Click the link in the email to verify your account and unlock all features.

Booking & Payments

How do I book a dining experience?

Search for experiences, select your preferred date and time, and complete the booking process. You'll receive instant confirmation and all details.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and digital wallets like PayPal and Apple Pay.

Can I cancel my booking?

Yes! You can cancel bookings up to 24 hours in advance for a full refund. Cancellations within 24 hours may be subject to different policies.

Hosting

How do I become a host?

What are the requirements to host?

You need a safe kitchen space, food safety knowledge, and a passion for sharing your culinary skills. We'll guide you through the verification process.

How do I get paid?

Hosts receive payments within 24-48 hours after each completed dining experience, minus our service fee.

Safety & Trust

How do you verify hosts?

All hosts undergo identity verification, background checks, and food safety assessments before they can start hosting.

What if I have a problem with my experience?

Contact our support team immediately. We have a dedicated team to resolve issues and ensure your safety and satisfaction.

Are the dining experiences safe?

Yes! All hosts are verified, and we have safety guidelines in place. You can also read reviews from other guests before booking.

Contact Support

Live Chat

Get instant help from our support team

Available 24/7

Email Support

Send us a detailed message

Response within 24 hours

Phone Support

Speak directly with our team

Mon-Fri 9AM-6PM EST

Still Need Help?

Can't find what you're looking for? Our support team is here to help you 24/7.